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How to use the NHS App - a beginner's guide

Would you like to check on your test results, order your repeat prescriptions and book selected appointments at your convenience – 24/7? The NHS App is secure, fast to set up and easy to use – providing you with information about your medical records, health and treatments – all at your fingertips. Access to medical advice through GP digital triage will be coming soon.

"The NHS App helps me to manage my condition and book appointments with the nurse. I can check my test results and order my repeat prescriptions, even when I am at work. Being able to view my medical record helps me to feel in control. I find the symptom checker really useful when members of my family feel unwell. The NHS App is really easy to use and helps to make my life simpler."

What you can do with the NHS App

With full access to the NHS App you can:

  • Order repeat prescriptions and nominate a pharmacy where you would like to collect them
  • Book blood tests and flu vaccinations
  • View your GP health record to see information like your allergies, medicine and test results
  • Register your organ donation decision
  • Choose how the NHS uses your data
  • View your NHS number
  • Use NHS 111 online to answer questions and get instant advice or medical help near you.

Access to medical advice through GP digital triage will be coming soon.

In this video, Nanette Nobes, Medwyn Surgery’s Practice Manager, explains how to download and register for the NHS App.

If you would like help in downloading and registering from the NHS App, our NHS App Champions will be providing drop-in training sessions at Medwyn Surgery every Wednesday afternoon from 2 pm to 4 pm.

No booking required!

To be able to make full use of the range of services provided by the NHS App, you will need to confirm your identity. Please bring one of the following types of identification:

  • Passport
  • UK driving licence (full or provisional)
  • European driving licence (full)
  • European national identity card.

"The NHS App is extremely helpful in keeping patients informed of their test results. Patients can take control of their repeat prescriptions by being able to view when their GP has received and reviewed their prescription request."

Downloading the NHS App

To be able to use the NHS app, you will need to download it from the App Store or Google Play.

Registering for the NHS App

To register for the NHS App, you must be aged 13 and over and registered with a GP surgery in England.

If you’re aged 13 to 15, you will need to contact Medwyn Surgery to request access to GP online services before you can use the app.

If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App, instead of using a password and security code.

You can download PDF instructions here.

  • Passport
  • UK driving licence (full or provisional)
  • European driving licence (full)
  • European national identity card.
  • Full name
  • Date of birth
  • Postcode
  • Email address.

"Booking an appointment with one of the nursing team has never been so easy. Using the NHS App, patients can book an appointment at a time that is convenient for them."

Login to the NHS App

Linked profiles & proxy access

As a parent, family member or carer, you may be able to access services for someone else using linked profiles. This is also sometimes called having proxy access.

The linked profile cannot be set up using the NHS App. You will need to contact Medwyn Surgery where you and the other person are both registered in order for us to set this up. You can then access the linked profile by using the NHS App or by logging in through the NHS website.

You can download PDF instructions here.