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Privacy Notice

At Medwyn Travel Clinic, we take privacy seriously.  We are committed to safeguarding your privacy rights and ensuring that your personal data is protected.

We will ALWAYS:

  • Use your personal data in line with data protection law.
  • Tell you what information we collect, what we do with it, who we share it with and who to contact if you have any concerns.
  • Provide options to say ‘STOP’ if you do not want marketing communications.
  • Take steps to protect your information and make sure no unauthorised person accesses it.
  • Respond to questions about your personal data without any delay.

Who is responsible for your data?

Medwyn Travel Clinic is responsible for processing your personal data.

How do I contact the Data Protection Officer?

If you have a question in relation to how we process your personal data you can contact our Data Protection Officer via email at Nanette.Nobes@MedwynTravel.co.uk

What is Personal Data?

Personal Data means information that can directly or indirectly identify you (“Personal Data“). This typically includes information such as your name, address, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your health and information about your lifestyle or preferences such as your hobbies and interests. Information about health are called “special categories of Personal Data” that require special protection because of their sensitivity.

What happens when you provide us with your Personal Data or when we otherwise receive your personal data?

We collect your Personal Data directly when you buy a service from us, make an enquiry or contact our Admin Team.

When you provide us with your Personal Data, we will process it in accordance with this Privacy Policy.

We process your Personal Data to provide you with our services. In certain instances, we only process your Personal Data if you have given us permission to do so, for example in most cases where we process your Personal Data for marketing purposes, use cookies or location data or where we process your sensitive personal information. In other instances we may rely on other legal grounds for processing your personal data, such as performance of the contract with you or legitimate interests, like fraud prevention.

For which purposes do we process your Personal Data?

Browsing our Site

Information about the type of browser you use when visiting our Site, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our Sites and information collected by cookies or similar tracking devices. Your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the “Like” functionality on Facebook).

What is the Purpose of the processing?

We use cookies and similar technologies to process data about you when you visit our Site. We would like to know whether you have visited us before and your preferences to provide you with a tailored experience of our Sites.

How long do we store your Personal Data?

Please check our Cookie Consent Policy to learn about the storage periods for each cookie.

What is our legal basis for the processing?

Our legal basis for processing your data is your consent when you click “agree and proceed” in our Cookie Consent Policy in our Site. In some cases, and always when permitted by law, we will infer from your actions that you agree to Cookies. Please note that we need to process certain basic surfing data in order to provide core Site functionalities.

You can always revisit your cookie preferences via our Cookie Consent Tool or by changing your browser settings.

Purchasing a Service

Name, title, postal address, email address, home telephone, mobile number, order history, payment history, payment method , order history, age/date of birth, gender, information on the handling of your request (including medical information and other Personal Data you voluntarily provide to us.

What is the Purpose of the processing?

We process Personal Data to provide you with our services that you request from us

How long do we store your Personal Data?

After 7 years we will we delete your Personal Data, unless we are required by law to store it for a longer period.

What is our legal basis for the processing?

We need this information to process your order or any other service you request from us (performance of a contract). If we need information about you that is considered sensitive (e.g. information on your health for medication) we will inform you in a transparent manner about our legal obligations to process such personal data.

The categories of personal data that we process depends on how you use our services. We use your personal data to provide our online services in alignment with your preferences, to process your requests, to contact you regarding products and services which may be of interest to you, or to carry out relevant administrative services. All personal data is processed in accordance with applicable data protection laws.

With your consent we also use cookies for marketing, performance and statistical purposes.

If you would like to update your ‘cookie preferences’, click on the Cookie Consent link on our website.

Customer Service

What Personal Data may we collect?

Name, title, postal address, email address, home telephone, mobile number, order history, payment history, payment method, age/date of birth, gender, information on the handling of your query, posts and other content you submit to our Sites, and further information submitted by you in relation to a purchase or service request or other query (including sensitive personal information).

What is the Purpose of the processing?

We process your Personal Data whenever you contact us and when we respond to your enquiries and comments.

How long do we store your Personal Data?

General enquiries and comments relating to service issues, customer experience, stock availability etc. three years from last communication with you. Communications relating to personal injuries, accidents and other health and safety issues may need to be kept for a longer period in case of legal claims or settlements.

What is our legal basis for the processing?

To process your enquiries, comments or complaints at your request (performance of a contract or quasi-contract).

Fraud Prevention

What Personal Data may we collect?

Name, title, postal address, email address, home telephone or mobile number, information about health, NHS number (UK only), payment information (i.e. bank details), payment history, age.

What is the Purpose of the processing?

To carry out administrative services, including processing any application you submit to us for providing the services, preventing or detecting fraud or other crimes, verifying your identity and credit/payment status, or processing payment instructions. Your payment related Personal Data may be transferred to payment providers to process your payments or the police for fraud prevention purposes.

How long do we store your Personal Data?

If after three years, you have no transactions, we delete or anonymize your Personal Data, unless we are required by the law to store them for a longer period.

What is our legal basis for the processing?

For the prevention and detection of fraud to ensure that your identity and transactions are secured (balancing of interest with our interest being to prevent fraud and protect our customers).

We perform other administrative services to provide you with the respective underlying services (performance of a contract).

Cookies

We use cookies and similar technologies (“Cookies”) to improve your experience on our Site by collecting information on how you use our Site. Some of the Cookies we use are required to enable core site functionality, but we also use Cookies that allow us to analyse site usage (so we can measure and improve performance), and advertisement Cookies which are used by advertising companies to serve ads that are relevant to your interests.

We may also tailor our Site and our services to your interests and needs, by collecting information about your device and linking this to your Personal Data so as to ensure that our Site present the best web experience for you.

Where we use Google Analytics, we have set up the service to anonymize your IP address as soon as data is received by the Analytics Collection Network  https://support.google.com/analytics/answer/2763052?hl=en , before any storage or processing takes place. To opt out of being tracked by Google Analytics across all websites please visit http://tools.google.com/dlpage/gaoptout.

You can view more information on the Cookies we use and adjust your preferences on our Site. Please note, however, that without cookies you may not be able to use all of the features of our Site.

Who do we share your Personal Data with?

We share your personal data with law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data.

How do we protect your Personal Data?

We maintain appropriate technical and organisational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your Personal Data.

Can we change our Privacy Notice?

We may change this Privacy Notice from time to time by posting the updated version of the Privacy Policy here.